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Course Project: Quality Analysis II

For the company (Chick-fil-A), respond to the following in a 3- to 4-page Microsoft Word document:

 

  • Imagining yourself to be the customer, construct a House of Quality to provide the organization with your perspectives on what the important dimensions of quality are and how well the organization is currently meeting your needs.
  • Develop a SPC checklist for each dimension of the product that you believe would be subject to statistical control.
  • Evaluate the product using the five-step plan that is associated with the Kaizen philosophy.
  • Determine what elements of the production and delivery of the product or service would be subject to benchmarking and describe how you would identify those organizations to which comparisons could be made in a benchmarking process.
 
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